The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Creating High-Reliability Organizations in Healthcare. The Largest Scale. The Best Thinkers. The Most Engaging Event.

Featured Speakers

Michael Johnston

Michael Johnston

Corporate Operations, Carolinas Health System

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 10:30 - 11:15 am

Biography

Bruce Darrow

Bruce Darrow

Chief Medical Information Officer, Mount Sinai Medical Center

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 08:30 - 09:15 am

Biography

Bryan Crowell

Bryan Crowell

Assistant VP of Continuous Improvement , Intermountain Healthcare

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 17:30 - 18:00 pm

Biography

Bryan Crowell is the AVP of Continuous Improvement at Intermountain Healthcare and former VP of manufacturing for ATK Armament Systems group and former plant manager at the highest scoring and first 2-time winner of the Shingo prize-winning Autoliv Airbag Module Plant in Ogden, Utah.   He has lead multiple organization through cultural transformation. 

With the combination of structure, processes and leadership behaviors Bryan has demonstrated the ability to engage all team members to drive results. Employees under his leadership and processes have implemented over 500K ideas being recognized as world class throughout industry.  Bryan co authored the Shingo prize winning book, Own the Gap: How to Build a Daily Kaizen Culture. He received a bachelor’s degree in physics from Weber State University and an MBA from Utah State University.  

Joyelle Sudbury

Joyelle Sudbury

VP Quality & Affiliate Relations, Cedars-Sinai

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 08:15 - 09:15 am

Biography

Joyelle Sudbury, MPH is the Vice President for Quality and Affiliate Relations for Cedars-Sinai Health System. In this role, she collaborates with other CedarsSinai leaders to create and continually update a comprehensive vision and plan for quality and efficiency goals and functions at Cedars Sinai. She is responsible for overseeing and providing expert resources to assure ongoing prioritization, development and alignment of the quality improvement and efficiency efforts across Cedars-Sinai including Cedars-Sinai Medical Center, Medical Network, affiliated hospitals and ambulatory surgery centers. This includes leadership, consultation and resource management to support Performance Improvement efforts in clinical quality, operations efficiency, workflow design/redesign, program development/evaluation and patient experience. In addition, she is responsible for leading the Cedars-Sinai Centralized Credentialing Service for the integration of provider credentialing across Cedars-Sinai entities including the alignment of competency standards and Medical Staff governance. Prior to joining Cedars-Sinai in 2006, Joyelle’s career included both Medical Group and Community hospital leadership in quality, safety, case management, credentialing, infection prevention, risk management and regulatory compliance. She has a Master’s Degree in Public Health, is a Six Sigma Black Belt and an ISO 9001 certified auditor

Bill Owad

Bill Owad

Sr. Vice President, Operational Excellence, Cardinal Health

Business Transformation & Operational Excellence World Summit (BTOES17)

Tuesday 21st March 2017 | 17:30 - 18:10 pm

Biography

Bill Owad, senior vice president of Operational Excellence specializes in the strategies and tools that support the pursuit of a lean enterprise. Working with a team of nearly 150 Operational Excellence staff members and coaches aross Cardinal Health, Owad is responsible for developing and implementing an enterprise approach to Operational Excellence at Cardinal Health, ultimately improving the value delivered to the company’s customers.

In addition to his role as senior vice president, Owad also supports the extension of Operational Excellence external to Cardinal Health as the executive sponsor for the company’s relationships with the Lean Enterprise Institute (LEI) Partner Program, the Healthcare Value Network, The Ohio State University Fisher College Center for Operational Excellence and the Conference Board Quality Council. During his tenure, Owad has held several positions within Operational Excellence and has served as the primary architect of the company’s enterprise-wide deployment of Operational Excellence, which, over eight years, yielded significant improvements in customer loyalty, employee engagement, operational performance and working capital utilization.

Prior to joining Cardinal Health, Owad held several operations and administrative roles that have used the tools of Lean Six Sigma to transform health care provider organizations, supply chain and medical supply companies. These roles include corporate director of quality for ProMedica Health System, executive director for Cordelia Martin Health Center and several adjunct faculty positions with the College of Pharmacy at the University of Toledo and other nationally recognized programs.

Owad is also active in the community, serving in the past as board chair for the Central Ohio American Red Cross BioMedical Services, board chair for Cordelia Martin Health Center, senior examiner for the Malcolm Baldrige National Quality Program, and examiner / team leader for the Ohio Award for Excellence. Currently, Owad serves as a board member for the Partnership for Excellence, Mid-Ohio Foodbank, and the ASHP Research and Education Foundation.

Owad received his bachelor’s degree in Pharmaceutical Sciences and his Master’s of Business Administration from the University of Toledo. His post-graduate work includes the achievement of Fellow status with the American College of Healthcare Executives, multiple Lean Six Sigma certifications and continued development as a Lean leader through his work with Cardinal Health and LEI. Owad has also authored several publications and presentations on quality systems and customer loyalty. 

Laura Winner

Laura Winner

Director, Lean Sigma Deployment, Armstrong Institute, Johns Hopkins Hospital

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 13:45 - 14:30 pm

Biography


A Master Black Belt in Lean Sigma, Winner has managed the instruction and coaching for the projects of hundreds of health care Green Belts. Winner earned her BSN from The Johns Hopkins University, followed by an MBA in the Business of Medicine program at The Johns Hopkins University School of Professional Studies. She received her Six Sigma Black Belt Certification from Motorola University and has over ten years of clinical nursing experience at The Johns Hopkins Hospital in Emergency Nursing and Cardiology.

MaryEllen Pratt

MaryEllen Pratt

CEO, St. James Parish Hospital

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 11:45 - 12:45 pm

Biography

AnneMarie Benedicto

AnneMarie Benedicto

Vice President , Joint Commission Center for Transforming Healthcare

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 09:15 - 10:00 am

Biography

Anne Marie Benedicto, MPP, MPH is the Vice President of the Joint Commission Center for Transforming Healthcare.  Ms. Benedicto is an expert in Robust Process Improvement (RPI®) and high reliability methods applied to health care clinical and business processes.  At the Center for Transforming Healthcare, Ms. Benedicto leads the Center’s initiatives to transform health care into a high reliability industry by strengthening organizational systems and structures that support zero harm. 

Ms. Benedicto previously was chief of staff and executive vice president of Support Operations for The Joint Commission from 2008 through 2015. In that role, she was integral to the building of the company’s internal RPI® program, a systematic, data-driven methodology that incorporates Lean Six Sigma and formal change management. She also led the organization’s first RPI® training within a healthcare facility.  In addition, she directed Center operations from 2008 through 2013, overseeing the development of solutions sets for hand hygiene, hand-off communications, and wrong site surgery, and the design of electronic applications such as the Targeted Solutions Tool® or TST®.

Prior to joining The Joint Commission, Ms. Benedicto was the administrator for both the Office for Excellence in Patient Care at the Mount Sinai Medical Center and the Mount Sinai School of Medicine Department of Health Policy. She also held finance-related positions at the New York City Health & Hospitals Corporation, including Reimbursement Director for Bellevue Hospital Center.  Most recently, Ms. Benedicto was assistant vice president of hospital operations at Montefiore Medical Center in New York.

Ms. Benedicto holds a master of public policy and administration and a master of public health from Columbia University, and a bachelor’s degree in economics from the University of California, Berkeley. She is a trained Green Belt and Change Leader.

Edgardo Tenreiro

Edgardo Tenreiro

CEO, Baton Rouge General

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 11:45 - 12:45 pm

Biography

Edgardo’s healthcare career started at the NCH Healthcare System in Naples, Florida. He spent almost 20 years there working in many clinical and support departments from Accounting to X-Rays and everything in between. He learned hospital management from the ground up, and has a great appreciation for the role of every member of the team.

He is active member of the Baton Rouge Health District, the Baton Rouge Chamber of Commerce, the Rotary Club of Baton Rouge and the Louisiana Hospital Association.  His favorite charities are the Baton Rouge General Foundation and Hogar de la Madre (a convent in Spain where his daughter is a nun.) In his spare time he enjoys reading on his back porch, riding dirt bikes on the single track trails of the Kisatchie National Forest and playing golf with his wife, Kelli Joan.  He has four beautiful children – Joan Isabel, Alex, Kristen and Cecilia Zoe.

Naomi Newhouse

Naomi Newhouse

Assistant Medical Group Administrator, The Permanente Medical Group Inc.

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 10:30 - 11:15 am

Biography

Naomi Newhouse CNM, MS, AMGA joined The Permanente Medical Group in 1989 as a Certified Nurse Midwife.  She joined the Executive Administrative Leadership Team of the Medical Group as an Assistant Medical Group Administrator in 2012.  Highlights from Naomi’s career include serving as The Permanente Medical Group Midwifery Chair of Chiefs for two decades, opening the Northern California Midwifery Program and the expansion of six midwifery service lines within the Northern California and Hawaii regions.  Those that have had the pleasure of working closely with Naomi know that supporting women and their families brings her great joy.  Currently, certified nurse midwives deliver tens of thousands of babies in the Northern California region each year.  Naomi has personally delivered to date over 4,000 new Kaiser Permanente members. 

During her career, Naomi has authored and facilitated key legislation on behalf of Midwifery practice and The Permanente Medical Group.  She is a published author in the Permanente Journal (Spiritual Moments, 2005) and was interviewed as a primary contributor in 2013 for the Kaiser Permanente Medical Care Oral History Project housed and The Library at the University of California, Berkeley.

Naomi served as TPMG CME faculty and  guest speaker at several national conferences across the United States and served over 12 years on the board of the California Nurse-Midwives Association including a term as President prior to joining the TPMG executive team. Other accolades include lecturing as ACOG Faculty for Patient Safety from 2011-2013 and she’s a standing Fellow of the California Health Care Foundation.

Prior to entering her professional career, Naomi sang jazz professionally opening for Dexter Gordon and Bobby McFerrin in the early 80’s.

Naomi obtained her Bachelor of Science, Nursing degree from San Francisco State University in 1987.  In 1995, she obtained her Masters of Science Degree from the University of California, San Francisco School of Nursing Midwifery Program. 

Naomi and her husband Edward currently reside in Central California and enjoy spending time with their family and partaking in all aspects of Northern California living.

Didier Rabino

Didier Rabino

Vice President, Executive Lean Sensei, HealthEast Care System

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 14:35 - 15:20 pm

Biography

Didier Rabino is HealthEast Care System’s Vice President, Executive Lean Sensei. His role is to coach senior executives, coordinate the lean transformation and develop organizational Lean capabilities. Previously, Didier spent 8 years at Andersen Corporation as plant manager in Menomonie, WI and as the leader of the Lean Promotion Office to develop and deploy the Andersen Manufacturing System (AMS.) Didier also worked 13 years at Steelcase in England, France and Michigan. There, he held several leadership positions in operations, R&D and logistics. He is proud to be one of the architects of the Steelcase Production System (SPS.) Over the past 25 years, Didier has been leading and supporting lean transformations and new process implementations in manufacturing and healthcare organizations.

Didier has been Director of the AME North Central Region Board since 2008, an instructor for Manufacturers Alliance and for the Institute of Industrial Engineers (IIE) since 2007, and an instructor for AME, SME, ASQ, Shingo Lean Bronze certification class and associated exam. Didier shares his experiences by teaching all aspects of Lean tools, techniques and management systems. He is also a regular presenter at Lean Conferences.

Didier holds a Wood Mechanical Engineering degree from the University of Nancy, France, a Business and Administration degree from the University of Perpignan, France and a Master’s degree in Industrial Sciences from Louis Pasteur University in Strasbourg, France. He obtained Lean certificates from the University of Michigan, the University of Tennessee, and Kellogg University. Didier is also lean bronze certified from Shingo/AME/SME/ASQ and 3P certified from Shingijutsu Global Consulting.

Didier is the 27th recipient of the Honorary Member Award of the Institute of Industrial Engineering. Award received in 2015. Past recipients include Edwards Deming, Lee Iacocca, W. Von Braun and Herbert C. Hoover.

 

Chuck DeBusk

Chuck DeBusk

Vice President; Performance & Process Improvement, Universal Health Services, Inc.

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 17:10 - 17:30 pm

Biography

Chuck DeBusk is Vice President; Performance & Process Improvement for UHS of Delaware, a subsidiary of Universal Health Services, Inc. Chuck’s current role is to provide leadership to Operations and Clinical Process Improvement, Pharmacy, Surgery, Radiology and Laboratory.  Chuck has over 30 years experience in healthcare and healthcare process improvement and is a Certified Lean Six Sigma Master Black Belt and a Registered Professional Engineer.  He holds an MS in industrial engineering from the University of Tennessee and a BS in industrial engineering and operations research from Virginia Tech. He can be reached at Charles.debusk@uhsinc.com.

Stuart Levine

Stuart Levine

Assistant Clinical Professor, Internal Medicine and Psychiatry, UCLA David Geffen School of Medicine, Stanford University School of Medicine

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 11:45 - 12:45 pm

Biography

Dr. Levine initially started out his physician leadership career as the CEO of PsychCare Alliance and Topaz Health, where grew this to become the largest behavioral health medical group in the United States doing full risk and collaborative behavioral health care. 

Dr. Levine is an Assistant Professor of Internal Medicine and Psychiatry at the University of California, Los Angeles David Geffen School of Medicine since 1992 as well as resident expert  on Population Health.  Dr Levine was also recently appointed Assistant Clinical Professor of Internal Medicine at Stanford University School of Medicine and has been active in their teaching programs around population health and future of medicine since 2014. He has published three dozen articles, book chapters and other abstracts in a variety of referred journals in addition to multiple national presentations and other works.  This has included a wide array of subjects including population health, palliative care, the future of medicine, risk stratification and collaborative care in behavioral health as a principal investigator of IMPACT depression care.  

Prior to his career in medicine, he has served as an administrator at the University of California, San Francisco Medical Center and the University of Chicago Medical Center.  

John Ludwig

John Ludwig

President & CEO, HSHS St Joseph's Hospital

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 11:45 - 12:45 pm

Biography

With more than 28 years of Healthcare Management experience, John A. Ludwig, RN, MHA, is currently serving as the President and CEO of HSHS St. Joseph Hospital Highland, a 25 bed Critical Access Hospital.  Prior to his current position John was the Chief Operating Officer (COO) of Bridgton Hospital and Rumford Hospital – both 25-bed Critical Access Hospitals of the Central Maine Healthcare System. Prior to his appointment as COO to these two facilities, he was the COO/Chief Nursing Officer at Bridgton Hospital, and earlier the Administrative Nursing Director at St. Joseph Hospital West in Lake St. Louis Missouri – an affiliate of SSM Healthcare. He also worked at Barnes-Jewish Hospital and St. Louis Children’s Hospital.

John is a Licensed Registered Nurse with 40 years of experience which started in the United States Air force in Wiesbaden Germany where he cared for the Hostages of Iran upon their release and finished as a Flight Nurse with well over 1000 hours in the air.  He has a Master of Science in Healthcare Administration from Lindenwood University and a Bachelor of Science in Nursing from St. Louis University. He has an impressive healthcare business background, a proven record of strong leadership and operating performance, a demonstrated ability to improve quality and patient access to care, and knowledge to increase accountability and results. His financial acumen, attention to detail, and management of million-dollar construction and renovation projects has led to state-of-the-art facilities with more efficient operations and better care.

He is an active member of the community and is supported by his wife Cynthia of 41 years.

Yona Capobianco

Yona Capobianco

VP, Business Process Excellence, Becton Dickinson

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 12:00 - 12:45 pm

Biography

Valentine Boving

Valentine Boving

Senior Healthcare Systems Engineer, Office of Performance Improvement, The University of Texas MD Anderson Cancer Center

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 15:50 - 16:35 pm

Biography

Valentine Boving is a Sr. Healthcare Systems Engineer at the University of Texas MD Anderson Cancer Center (MDACC) in Houston, Texas.  She holds a Masters degree in Manufacturing Engineering and also in Cellular Genetics and is currently pursuing her Ph.D. in Leadership.  Ms. Boving has served on the Boards of ASQ (American Society of Quality) and IISE (Institute for Industrial and Systems Engineering) as Secretary and currently as President-Elect of the Lean Division.  She is also a CQE (Certified Quality Engineer) and CSSBB (Certified Six Sigma Black Belt).   She practices her leadership skills as President of her homeowners’ association.

During her 18 years in quality, Ms. Boving’s healthcare projects have received awards on the city, state and national levels.  In May 2016 she was invited to Beijing, China to speak on Lean:  Building a Quality Culture in Healthcare.  In September 2016 and 2017 she was invited to speak to a visiting Chinese delegation of physicians on Total Lean Management at Baylor University College of Medicine in Houston, Texas.

A gifted teacher, Ms. Boving leads training classes in Lean and Six Sigma in which she mentors her students through their required projects.  She has made revisions to the curriculum periodically in order that the material remains relevant with the times.

Ms. Boving enjoys volunteering in her community at the Houston Humane Society, a nonprofit organization that finds adoptive families for its rescued dogs and cats.  In addition, as a certified R.A.D. (Royal Academy of Dancing) ballet teacher, she enjoys teaching ballet classes to the employees at MDACC.

 

Vernon Alders

Vernon Alders

Corporate Director, Organizational Excellence, Christiana Care Health System

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 13:45 - 14:30 pm

Biography

Vernon Alders, MHCDS, MBA, MSW is the Corporate Director of Organizational Excellence atChristiana Care Health System, located in Wilmington, Delaware. Vernon leads a team ofinternal consultants trained in a variety of organizational improvement methods and techniques.He and his team have extensive training and expertise in Process Redesign, Operations Research,Change Leadership, Lean Six Sigma, Leadership and Staff Development, System and IndustrialEngineering and Strategy Formulation and Alignment.

Under his guidance, Mr. Alders’ team has supported a number of important clinical and operational change efforts resulting insignificant improvements in patient care, satisfaction and financial performance. With nearly $2.0 billion dollars in annual revenue, Christiana Care Health System is a nationallyrecognized leader in health care quality and outcomes, having won the prestigious EverestAward from Truven Health Analytics two years in a row, as well as being recognized as aTruven Top 100 hospital.

Under his leadership at Christiana Care, Vernon has supported theorganizations’ transformation from a project by project approach to quality improvement to amore formal management system using Lean principles.He has a Master of Health Care Delivery Science from Dartmouth College, a Master of BusinessAdministration in Finance from the University of Baltimore and a Master of Clinical SocialWork from the University of Maryland at Baltimore. He also received a post-graduate certificatein Managing Healthcare Delivery from the Harvard University School of BusinessPrior to joining Christiana Care in 2006, Mr. Alders was the Director of Operational Excellencefor Adventist Healthcare in Rockville, MD. His vast experience in health care includes serving asa Management Consultant, a Psychotherapist and an Outpatient Psychiatry Manager at MedStarHealth located in Baltimore and Washington, D.C.

Kim Sinclair

Kim Sinclair

Administrative Director, Lean Transformation, UCSF Health

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 14:35 - 15:20 pm

Biography

Kim Sinclair is a nurse executive with over 28 years’ experience, primarily in tertiary-quaternary teaching medical centers in both the US and Canada, and with more than 6 years working with lean methodology, lean management system, and leadership coaching.

 

She is a graduate of the University of British Columbia with a BSN in ’89 and University of California, San Francisco with a MS-HAIL ’17.  Kim’s clinical experiences range from primary care in remote locations to pediatric critical care and hematology/oncology/blood and marrow transplant. The latter has been a large focus of her career, eventually serving as inpatient manager at UCSF Benioff Children’s Hospital Oakland for 9 years.  Kim has developed a reputation as a respectful and thoughtful leader with an expertise in patient safety, leadership, and coaching.

 

Kim has been recognized for building and supporting strong interdisciplinary teams in problem solving and improvement work within challenging, complex, and fast paced environments. Her training with lean began in 2011 and one year later she took on a role as a lean consultant which helped launch the Kaizen Promotion Office and accelerate the lean transformation at Benioff Children’s Hospital Oakland and served as their Director.  In August, 2017, Kim joined the Lean Transformation Office at UCSF Health as their Administrative Director and dyad partner to Lei Choi, MD, Medical Director. 

Amy Kosifas

Amy Kosifas

Director , Sharp HealthCare

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 13:45 - 14:30 pm

Biography

Amy Kosifas is Director of Sharp University at Sharp HealthCare, an integrated healthcare system in San Diego, where she is responsible for leadership development and physician leadership development activities.  She also has primary oversight for Sharp’s High Reliability Organization (HRO) initiative. Prior to joining Sharp, she was Program Manager for performance excellence at the Port of San Diego. Earlier positions focused on strategic planning and quality improvement at hospital systems in the Midwest, including Northwestern Healthcare and Henry Ford Hospital.  Amy is an ASQ-certified Six Sigma Black Belt and a Certified Professional in Patient Safety. She serves on the Executive Board of the California Council for Excellence, California’s state program affiliated with the Malcolm Baldrige National Quality Award. She received her Bachelor of Arts in Psychology from Smith College and her MBA in Health Administration from the University of Chicago. 

Tolan Brown

Tolan Brown

Vice President and Value Stream Leader, O.C. Tanner

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 13:45 - 14:30 pm

Biography

Like all employees at O.C. Tanner company, Tolan Brown is an Appreciateologist.  Tolan is also a Value Stream Vice President at O.C. Tanner where he has worked for the past twelve years and loves teaching employees to see opportunity and make improvements.  He previously worked in computer engineering and manufacturing where he traveled throughout the U.S, Asia and Europe designing manufacturing equipment, implementing new processes, process control, and training.  He has a degree in Mechanical Engineering, an MBA and he is a recovering Six Sigma BlackBelt.  He also holds five patents.  He is married, the father of four children ages 10 through 18 and enjoys living 20 minutes from the nearest ski resort where his family spends nearly every winter weekend. 

 

The O.C. Tanner Company provides solutions and products that help companies appreciate their employees.  We believe that celebrating great work inspires people to invent, to create, to discover; and when people are inspired, companies grow. 

 

Steve Stenberg

Steve Stenberg

Senior Director, Spectrum Health

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 11:30 - 14:00 pm

Biography

Steve Stenberg is the Senior Director of Process Improvement at Spectrum Health, a 26,000-employee integrated healthcare system with 12 hospitals and over 180 ambulatory sites as well as an award winning Health Plan. Spectrum Health has been recently named one of the nation’s top 15 health systems for the sixth time. Steve works with all facets of the health care system, from the insurance side, revenue cycle, hospital and ambulatory operations. Major projects Steve and his team are working on are the transition to one EMR system as well as optimizing revenue cycle operations and the strategy deployment. Steve is also actively working on integrating the various improvement methodologies within the health system.

 Steve has over 30 years’ experience in leadership and continuous improvement. He has studied and implemented lean systems in many different industries. Steve has spent the last 4 years at Spectrum Health.

Steve started his career in the automotive industry working for 17 years at Donnelly Corporation where he held many different positions such as General Manager, Plant Manager, Manufacturing Manager, Advanced Quality Engineer as well as Shop Floor Supervisor. Steve has also spent 10 years as an Independent Lean Consultant for healthcare and manufacturing companies. Some notable clients are ITT, Honeywell, Dublin Aerospace, Faurecia, Johnson & Johnson, Florida hospital, Carolinas Healthcare and Trinity Health to name a few. He has completed 3P events and projects in Mexico, China, Japan, Ireland, Canada, Czech Republic and the United states. Steve is deeply trained in the Toyota Production System and Shingo Principles, and is a Lean Six Sigma Black Belt Champion, and contributing author to Shingo Award Winning book, Leveraging Lean in Healthcare, and co-author of Lean Practitioner’s Field Book. He holds an Industrial Engineering degree.

Lei Choi

Lei Choi

Medical Director, UCSF Health

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 13:45 - 14:30 pm

Biography

Christopher Govero

Christopher Govero

Executive Director of Performance Improvement and Outpatient Services , Hospital Sisters Health System

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 15:15 - 16:30 pm

Biography

Christopher Govero has over 15 years of Lean/Six Sigma process improvement experience in a wide range of industries, including Healthcare, Manufacturing Government, Department of Defense, Education and other service industries.  He has also spent time consulting both domestically and abroad.

Chris holds a Bachelor of Science degree from Missouri Southern State University and a Master of Business Administration from Webster University, St. Louis, Missouri.  In addition, he also holds an ASQ Lean Six Sigma Black Belt certification.

Chris currently works as the Executive Director of Performance Improvement and Outpatient Services at HSHS St. Elizabeth’s in Belleville, IL. His key responsibilities include leading hospital wide Lean Six Sigma efforts as well as operations in Outpatient and Revenue Cycle departments.

Elizabeth Govero

Elizabeth Govero

Chief Nursing Officer, HSHS St. Elizabeth's Hospital

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 15:50 - 16:25 pm

Biography

Elizabeh Goveral, DNP, RN, CMSRN, joined HSHS St. Elizabeth’s Hospital in December 2017. Prior to joining St.Elizabeth’s, Govero served as Chief Nursing Officer at HSHS St. Joseph’s Hospital- Highland for two years.

During her tenure, St. Joseph’s was recognized as one of only five hospitals statewide during the Illinois HospitalAssociation Institute for Innovations in Care and Quality’s 2015 and 2016 Quality Excellence Achievement Awards,as well as being named a Top 20 Critical Access Hospital by the National Rural Health Association.Beth also provided leadership as Interim President and CEO at St. Joseph’s Highland for nine months. She also has served as the Director of Nursing Operations at St. Elizabeth’s, Nurse Director for Surgery Services with Barnes-Jewish Hospital, and adjunct faculty at the Goldfarb School of Nursing in St. Louis.

Jorge Barron

Jorge Barron

VP Strategy and Transformation Latam, MetLife

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 12:00 - 12:45 pm

Biography

Sherryl Schown

Sherryl Schown

Enterprise PMO Governance and Process Manager, Envision Healthcare

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 08:30 - 10:00 am

Biography

Sherryl Schown has more than 18 years of IT experience in all areas of information technology process and project management, coaching, mentoring, storage, networking, hardware, software and desktop support. She is excited to share her knowledge and tips at the BTOES event. She has worked for several industry leading companies in healthcare, public sector (Federal, State and City/County) and consulting/contracting services as a Business Analyst Team Leader, Project Manager, Product Owner and currently a Governance and Process Manager.

She currently is the Enterprise PMO Governance and Process Manager for a large healthcare company where she manages project, program and portfolio governance and process improvements. In this role, she is responsible for leading and ensuring compliance with reporting, standardization and project framework. This includes coaching and mentoring project managers and facilitating training sessions on managing projects and bringing them back into alignment. Her most challenging roles include governance for divestiture and merger and acquisitions programs. 

She is familiar with Agile, Waterfall and hybrid project management approaches. She led several scrum teams in ensuring the product and feature improvements were in support of the company’s mission and vision. She develops onboarding techniques for the PMO, served on software change management boards, onboarding team and product management leadership boards and helping teams to manage their releases and product forecasts.

Geoffrey Gamble

Geoffrey Gamble

Senior Consultant P.I & Employee Engagement, Kaiser Permanente

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 11:30 - 14:00 pm

Biography

Joseph Perno

Joseph Perno

Medical Staff Affairs Officer , Johns Hopkins All Children's Hospital

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 16:40 - 17:25 pm

Biography

Dr. Joseph Perno currently serves as the Medical Staff Affairs Officer overseeing
credentialing, privileging and physician quality initiatives for Johns Hopkins All Children’s
Hospital (JHACH). He also works as a pediatric emergency medicine physician in the
JHACH ER.

In addition, Dr. Perno serves as medical director for care coordination at
JHACH. He is focused on aligning clinical resources across the continuum of care to
enhance quality and patient safety and provide high quality, value-based services.

Dr. Perno joined the JHACH in 2003 as an attending pediatric emergency medicine
physician and served as assistant medical director of the pediatric emergency department
from 2005 through 2015. He chaired the JHACH Medicine Quality of Care committee and in 2009 was named vice chairman of the Department of Pediatrics. He has chaired or been a key member of several system innovation and quality improvement efforts at JHACH. Dr. Perno served as chief of the medical staff for 2016.

Dr. Perno is board-certified in both pediatrics and pediatric emergency medicine. He
completed his residency at Robert Wood Johnson Medical School-UMDNJ and his pediatric emergency medicine fellowship at Primary Children’s Hospital in Salt Lake City.

He is active in patient, family and community education efforts and in 2009 was honored by
the Clearwater Free Clinic as its 2009 Physician of the Year.

Dr. David Linz

Dr. David Linz

Chief Medical Informatics Officer, NCH Healthcare System

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 13:45 - 14:30 pm

Biography

Dr. David Linz is an Internal Medicine physician who practices in Marco Island, Florida.  He is a key core faculty member and the Director of Quality Improvement and Research for the NCH Healthcare System Internal Medicine Residency Program, an affiliate of Mayo Clinic College of Medicine and Science.  Dr. Linz also serves as the Chief Medical Informatics Officer for NCH Healthcare System. 

Morgan Porter

Morgan Porter

CTO, Mentis Neuro Health

Business Transformation & Operational Excellence World Summit (BTOES17)

Thursday 23rd March 2017 | 13:05 - 13:25 pm

Biography

Morgan’s role at Mentis is to advance the company’s strength in clinical innovation through digital transformation.  He also serves as the company’s compliance officer where he focuses on continuous quality improvement through microlearning and outcome analytics.  Morgan joined Mentis with more than 20 years of experience  helping healthcare organizations improve efficiency, quality and scalability by adopting next generation mobile, cloud and analytics technology.

Kristen Haydon

Kristen Haydon

MPH BSN RN-BC CPHQ, Senior Specialist Performance Improvement, Peace Health

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 16:40 - 17:25 pm

Biography

 

Kristin began her nursing career in the Emergency Department and has held positions in case management, clinical education and administration. As Director of Clinical Excellence responsible for Salem Hospital’s initial Magnet® designation, Kristin became one of the first Kaizen Fellows who traveled to Japan, Virginia Mason and Boeing to learn about Lean. She quickly realized the potential for Lean to impact quality of patient care, and has since moved into a Lean specialist role to guide others to a Lean mindset.

Since joining PeaceHealth in 2014, Kristin has coached leaders and staff to a Lean mindset, primarily through implementation and use of a Daily Management System (DMS) at the local and system level. Kristin partnered with leaders to adapt DMS to manage daily operations related to infection control breaches and subsequent incident response at two PeaceHealth hospitals. Kristin presented that work and outcomes at a national conference in 2017. She is now the Performance Improvement liaison to the Quality department, guiding the department to use of DMS to implement FY18 Clinical Excellence initiatives.

Kristin received a Bachelor of Science in Nursing from North Park University in Chicago, IL, and a Master’s of Public Health from Portland State University in Portland, OR. She enjoys singing, playing the cello, yoga, and her lovely family and friends. 

Kenneth J. Cochran

Kenneth J. Cochran

President & CEO, Opelousas General Health System

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 11:45 - 12:45 pm

Biography

Kenneth Cochran is a senior level healthcare executive with more than 20 years of healthcare experience including diversified experience in clinical department management.  He has extensive professional involvement in local, state and national level organizations, and has been recognized for exceptional skills in financial and operations management, regulatory compliance, clinical outcomes, and physician recruitment.  He has been branded as an “Up and Comer” by many colleagues.

Originally from the state of Alabama, Mr. Cochran is a Fellow in the American College of Healthcare Executives (ACHE) and Board Certified in Healthcare Management.  He received his Bachelors of Science degree in Nursing from Troy State University in Troy, Alabama and received his Master’s in Business Administration from California State University in Bakersfield, California.  Mr. Cochran received his Doctoral degree of Science in Healthcare Administration from the University of Alabama at Birmingham (UAB).   He also served as an orthopedic specialist and combat flight medic in the United States Army Reserves for 8 years. 

Mr. Cochran is currently serving as President/Chief Executive Officer of Opelousas General Health System since 2015.  Since joining Opelousas General, he has focused the organizational around evidenced based leadership tools and tactics that include organizational alignment, leadership accountability, and competency development.  Taking a systems approach is Mr. Cochran’s leadership style as he feels that all must learn to operate with fewer resources; a tactic that is a must for healthcare leaders.

Cristina Jones

Cristina Jones

Manager, Enterprise Improvement, Children’s Hospital of Philadelphia

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 15:50 - 16:25 pm

Biography

Jim Crocker

Jim Crocker

Process Improvement Manager, Spectrum Health

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 11:30 - 14:00 pm

Biography

Erin Zeringue

Erin Zeringue

President, A3

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 08:30 - 11:00 am

Biography

Erin Zeringue is the President of A3 Healthcare, a performance improvement consulting company specializing in the healthcare industry. Erin is a General Electric certified Lean Six Sigma Master Black Belt and assists organizations in cultural transformation by training and coaching on principles of high reliability and change management. 

Erin has over 15 years of healthcare executive experience, including positions as Vice President of Quality, Patient Safety, and Performance Improvement, and roles in healthcare consulting, managed care, strategic planning and business development.  In the past 4 years, Erin has partnered with organizations across the country, including large health systems, university owned medical centers, state funded mental health clinics, physician practices, ambulatory surgery centers, and other numerous outpatient settings. She has certified hundreds of healthcare leaders and clinicians in LEAN, six sigma, and change acceleration. The A3 process focuses on Alignment, Acceptance, and Accountability as critical success factors on the journey to zero harm.

Erin is a Fellow in the American College of Healthcare Executives, a Health Forum National Patient Safety Leadership Fellow, and a Certified Professional in Healthcare Quality. She earned a Masters in Healthcare Administration and a Masters in Business Administration from the University of Alabama in Birmingham.

Mustafa Abdulali

Mustafa Abdulali

Director of Lean Transformation, NCH Healthcare System

Business Transformation & Operational Excellence World Summit (BTOES17)

Thursday 23rd March 2017 | 13:55 - 14:15 pm

Biography

Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL.   Mustafa is focused on engineering a culture that embraces structured problem solving using tools and techniques from process improvement methodologies such as Lean and Six Sigma.  He previously worked as the Director of Performance Improvement at Main Line Health in Philadelphia, PA and had spent over a decade in the Automotive and Aerospace industries where he held a variety of positions.  

Mustafa has a Bachelors degree in Mechanical Engineering from the Georgia Institute of Technology, an MBA from the University of Florida and is an American Society of Quality Certified Lean Six Sigma Black Belt.

Cody Schmits

Cody Schmits

Director, Transformation and Process Integration, Vanderbilt University Medical Center

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 15:50 - 16:25 pm

Biography

Cody Schmits is the Director of Transformation and Process Integration at the Monroe Carell Jr. Children’s Hospital at Vanderbilt University Medical Center.  He has more than seven years of experience in the healthcare industry serving as a consultant, advisor, and transformational leader. 

Cody is a proven leader with a history of success in driving change and has led the Children’s Hospital in improving operational performance by more than 25% during his tenure.  Cody’s areas of expertise include physician engagement & alignment, service line development, performance improvement, change management, and  strategic planning. 

Dr. Tom Muha

Dr. Tom Muha

Director, The Propel Institute

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 15:50 - 16:25 pm

Biography

Dr. Tom Muha is a psychologist with over 30 years of experience in delivering evidence-based coaching to individuals and teams who are seeking proven methods for achieving higher levels of personal wellbeing and professional performance.

Dr. Muha has been a keynote speaker and workshop presenter at some of the world’s top healthcare organizations, including the Institute for Healthcare Improvement, the Magnet Recognition Program’s Pathways to Excellence, and HeathStream’s People in Healthcare Summit. 

Dr. Muha is the Director of The PROPEL Institute. He received his Doctoral degree in Psychology from the California School of Professional Psychology.

Sara Gonzalez

Sara Gonzalez

Executive Director, PMO, University Hospital of Newark

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 14:35 - 15:20 pm

Biography

Claudia Guthrie

Claudia Guthrie

Director, BPE, Blue Cross Blue Shield NC

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 15:00 - 17:30 pm

Biography

Claudia Guthrie has over 20 years of achievement and increasing responsibility in a variety of industries including Textiles, Aerospace and Utilities/Energy and a variety of business disciplines. She has demonstrated special expertise in process development and improvement, project management, organization building, strategic planning, and cross-functional team facilitation.

Claudia’s accomplishments include the start-up and design of work processes for a state of the art textile manufacturing facility, the design of a “moving line” for the wing assembly of the Boeing 777, the development of a capital management framework to better manage $35 billion of construction spending for a utility, and the transformation of Supply Chain department responsible for $3 billion of annual spend.  Claudia joined BCBSNC in April 2013 and is now leading a team of process and management consultants focused on improving operational efficiency and improving the overall consumer experience.

Claudia earned an MBA from UNC-Chapel Hill and a BS degree from NC State University.

Donna Powers

Donna Powers

Lean Six Sigma Specialist, Catholic Health Services Long Island

Business Transformation & Operational Excellence World Summit (BTOES17)

Tuesday 21st March 2017 | 15:30 - 17:00 pm

Biography

Dr. Donna Powers is the Lean Six Sigma Specialist for the Catholic Health Services of Long Island (CHSLI).  With a proven track record of healthcare process improvement and organizational change, Donna joins a committed team of leaders who strive to improve patient safety and quality of care in their journey toward becoming a high reliability organization. 

Prior to joining CHSLI, Donna enjoyed a long career at Northwell Health (formerly North Shore –Long Island Jewish Health System) with expertise in clinical nursing, hospital administration, operations, resource management, patient throughput and quality. She held positions including Assistant Vice President Ambulatory Cancer Services and Director Program Evaluation where she used Six Sigma, Lean and Change Management methods to drive business initiatives and goals.

Donna has trained hundreds of healthcare employees as a faculty instructor for the Center for Learning and Innovation (NSLIJHS) and introduced Six Sigma and Lean thinking to the Executive MBA program at Wagner College where she is employed as an adjunct professor.

Dr. Powers has earned a Doctorate of Nursing Practice from Case Western Reserve University, a Masters of Public Administration from Long Island University and a Bachelor of Science in Nursing from Hunter College- Bellevue School of Nursing.  She is certified as a Six Sigma Master Black Belt and Lean and Change Management expert. She has presented nationally and is a published author. 

Namita Azad

Namita Azad

System Transformation Manager, Montefiore Health

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 15:50 - 16:25 pm

Biography

Namita Azad is the System Transformation Manager for the Montefiore Health and TransformationManager with the department of Performance Improvement & Analytics at the Montefiore Medical Group. She is responsible for the dissemination and sustenance of all quality programs and initiatives but specializes in managing this with infusing the clinical transformation with quality improvement science.  This unique approach has grown to be a mark of Montefiore’s quality improvement strategy and has been recognized throughout the Health system as the standard for transformation. 

Leslie Simon

Leslie Simon

Manager, Business Process Excellence, Blue Cross Blue Shield NC

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 15:00 - 17:30 pm

Biography

Leslie Simon has 18 years of health insurance experience in the customer service, quality, audit & compliance and process excellence disciplines. She is a Manager of Enterprise Business Process Excellence at Blue Cross Blue Shield North Carolina with a focus on advancing the maturity of the Enterprise Business Process Management capability.

Leslie has a passion for improving the consumer experience by evaluating internal processes. In 2014, she received the Blue Cross Blue Shield NC CEO Award for her process improvement work in the provider space that reduced the time to credential by 70%, increased provider satisfaction and contributed an annual savings of $253,000.

Leslie is a Lean Six Sigma Black Belt and earned a BS degree from Clark University in Worcester, MA.

Paula Antognoli

Paula Antognoli

Project Manager, UHS of Delaware

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 08:30 - 11:00 am

Biography

Adam Johnson

Corporate Director - Organisational Transformation, Baptist Health

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 14:35 - 15:20 pm

Biography

Katie Gurvitz

Katie Gurvitz

Director Performance Improvement, Cedars-Sinai Health System

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Thursday 17th May 2018 | 08:15 - 09:15 am

Biography

Katie is a leader in optimizing systems and processes across complex healthcare organizations. She works with multi-disciplinary teams on health system-wide improvement efforts focused on improving clinical quality and operational efficiency.   Katie is a Lean/Six Sigma Green Belt and utilizes these methodologies to drive change at Cedars-Sinai Health System.

 

Prior to joining Cedars-Sinai in 2011, Katie worked at Triage Consulting Group, a healthcare consulting firm based in San Francisco.  In her role, she led project teams at over 15 hospitals helping clients identify and recover lost revenue while providing recommendations to minimize future cash losses.

 

Katie has her Master’s in Health Administration from the University of Southern California and her bachelor’s degree in Psychology from the University of California, Berkeley.

Agenda

The healthcare environment is changing faster than at any time in history, and smart organizations know that their company’s competitive advantage today and in the future will come only by transforming their business from end to end, function by function and process by process. This event unlike any other event in the industry truly represents the NEW AGE of Operational Excellence.

Carefully crafted, the BTOESHealth agenda has been uniquely designed over 6 months of painstaking primary telephone research, to deliver exceptional content, to drive the best attendees, and become the most engaging event in the industry.

Why Attend

The BTOES Healthcare 2018 inaugural conference will take healthcare organisations on a journey towards HROs – High Reliability Organisations – zero tolerance for waste, in line with the aviation, theme park and the nuclear power sectors.

Performance Improvement, Continuous Improvement and other Lean methodologies are at various stages of implementation in the healthcare sector. Attending BTOES Healthcare 2018, will take your organization – wherever it is in its Continuous Improvement (CI)  journey - to the next stage. We have structured tracks for Beginners/In Transition to Advanced/Cutting Edge CI organisations. There is something for everyone.

  • CXOs, Chief Executive Officer, Quality Officer, Clinical Excellence, Patient Safety, Clinical Officer, Medical Officer, Operating Officer, Learning Officer, Technology Officer, Financial Officer, Information Officer, Infectious Diseases
  • Global, Head of, EVP, SVP, VP, AVP, Director of Patient Safety, Patient Care, Patient Experience, Patient Flow, Clinical Excellence, Operational Excellence, Continuous Improvement, Process Improvement, Business Excellence, Process Excellence, Lean,Six Sigma, Admissions Services, Discharge Planning, Emergency Room,Environmental Services, Food Services, Medical Records, Patient Accounts, Quality Improvement, Risk Management, Quality Officer, Clinical Excellence, Patient Safety, Clinical Outcomes, Infectious Diseases, Bed Flow, Bed Management, Systems Redesign, Client Services, Process Improvement, Business Process, Strategic Transformation, Engineering, Lean Process Improvement, Enterprise Improvement, Strategy Implementation, System Director, Business Development, Process Improvement, IT Director, Black Belt, Training Manager, Program Development, Process Manager, Performance Improvement, Supply Chain, Project Manager, Compliance Officer, Research Informatics, Organization Excellence. 
  • Transitioning to a CI methodology
  • Sustainable performance improvement and accelerated cultural change
  • Methodology integration and alignment
  • Increasing autonomy and coaching the Learner
  • Using advanced tools to understand data e.g. simulation
  • Developing a lean structure
  • Zero harm: HROs (High Reliability Organisations) in healthcare
  • What do CEOs want from performance improvement?
  • Effective physician engagement
  • Getting buy in from leaders and frontline staff
  • Pushing programme through - tackling challenges and bottlenecks in the organization

The BTOES Healthcare 2018 inaugural conference will take healthcare organisations on a journey towards HROs – High Reliability Organisations – zero tolerance for waste, in line with the aviation, theme park and the nuclear power sectors.

Performance Improvement, Continuous Improvement and other Lean methodologies are at various stages of implementation in the healthcare sector. BTOES Healthcare 2018 will take your organization – wherever it is in its Continuous Improvement (CI)  journey - to the next stage. With structured tracks for Beginners/In Transition to Advanced/Cutting Edge CI organisations, there is something here for everyone.

Operational Excellence professionals - bring your executive leaders to see CI and specifically Lean methodology in practice, hear first-hand from other healthcare organisations how they implemented it and what benefits they have reaped from their journey.

Hear from the leading CI, PI and lean healthcare providers and the top hospitals in the country. 

Hot topics covered across the 2 days will be: transitioning to a CI methodology, sustainable performance improvement and accelerated cultural change, methodology integration and alignment, the powerful role of leadership, getting buy-in and effective physician engagement.  We will have  some interactive formats such as the ‘Ask the CEO’ panel, action-oriented exercises and workshops and peer to peer round table discussions.

Bring your spouse and family with you too! We will have a fantastic spouse and family programme of activity to keep them entertained. We will help them to explore the wonderful city of New Orleans while you take in everything at the conference. Spouse healthcare professionals can attend the conference if they wish. 

If it’s your first time to New Orleans will also we host a series of exciting tours to help you explore this fascinating city.

So: 

  1. Bring yourself - ready to learn how to take your organization to the next level in your CI or lean journey
  2. Bring your star executive leaders and board members to help you accelerate that change
  3. Bring your spouse and kids to make it a family vacation!

See you in New Orleans!

  • First ever PI/CI/lean methodologies event focused on healthcare
  • 100% focussed for and by healthcare – all presenters will be from the top performing healthcare organisations
  • Focus on the end game of High Reliability Organisations – which is where forward thinking HC organisations are aiming for
  • Will address the techniques that are required to accelerate the embedding of lean methodologies in the cultures of healthcare organisations e.g. coaching the learner and humble enquiry
  • Ask the CEO session – an interrogative, insightful session that will reveal what Healthcare CEOs want from CI/lean, how they evaluate its impact and decide which programmes to support. A must attend for OpEx professionals experiencing challenges with leadership support and buy-in
  1. The only lean/PI conference that is 100% dedicated to healthcare and isn’t full of consultant speakers! Our programme is packed full with solid case study examples of cutting edge CI/lean organisations in healthcare: why these companies chose lean, how they implemented it and how they address their challenges. Our event is for and about healthcare with real examples from leading edge companies in the top 100 healthcare systems in the country.
  2. The only conference with a workshop that enlightens you on the techniques to embed the correct mind-set to accelerate the CI including lean methodology into the organisation to create sustainable performance improvement: learning about ‘coaching the learner’ and ‘humble enquiry’ techniques with leaders in the organisation, passing on the baton, weaning them off
  3. The only conference with 3 tracks dedicated to where you are in your lean journey! In Transition or more advanced. For those in transition, the sessions will cover how to start, where to start, how to select the right first projects, getting buy in and leadership support. For those further along the journey we will cover sustainable performance improvement – coaching the learner, mind-set shift techniques, zero harm and high reliability organisations and using simulation and other advanced tools to better understand data.
  4. Arriving at a single, integrated PI vision and strategy: aligning all the different schools of thought, ways of working and programmes across the organisation, connecting up the dots and bringing all the disparate pieces together
  5. The role of Leadership: what leaders in healthcare think about lean, what they want and how they evaluate the return on investment, time and effort

More parties, dinners, and get-togethers, all about making new industry friends.

  • Welcome Cocktail Party - May 16. 
  • Mid-Morning and Mid-Afternoon Themed Breaks - May 16-17
  • Meet the Speaker Topic Themes Lunch Tables - May 16-17
  • Organized Dinners - Around Conference Themes & Topic
  • Hot Breakfasts - May 16-17
  • Sit Down Full Service Plated Lunches - May 16-17 
  • Wine Tasting
  • Fun games to break the ice
  • Dedicated Networking Breaks

BTOESHEALTH  has been engineered to exceed expectations:

  • 35+ Speakers – All Practitioners - Industry Leaders, Thought Leaders, Disruptors, & Legends.
  • Over 40+ Sessions
  • 3 summits in 1. 3 in-depth Dedicated Tracks with unparalleled opportunities for knowledge sharing and networking.
  • 10+ hours of Social Networking
  • 15+ hours of session time dedicated to peer to peer exchange of ideas. 
  • 3 parallel Tracks Steams
  • 40+ Track Sessions.
  • Thought Leader Panel Discussions
  • Round-Table Discussions.
  • 10 Summit Interactive Workshops & Master Classes
  • 30+ Poster Board Presentations
  • 30+ Credible Solutions Providers in the Exhibit Hall.
  • 40+ Hours of Content on the Agenda
  • 9000+ Past Attendees. Amalgamation of 5 previous leading industry events
  • 8,500+ Social Media Community Members.
  • 40,000+ BTOES Insights Subscribers

Advisory Board

Michael Johnston

Michael Johnston

Corporate Operations, Carolinas Health System

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 10:30 - 11:15 am

Biography

Bryan Crowell

Bryan Crowell

Assistant VP of Continuous Improvement , Intermountain Healthcare

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 17:30 - 18:00 pm

Biography

Bryan Crowell is the AVP of Continuous Improvement at Intermountain Healthcare and former VP of manufacturing for ATK Armament Systems group and former plant manager at the highest scoring and first 2-time winner of the Shingo prize-winning Autoliv Airbag Module Plant in Ogden, Utah.   He has lead multiple organization through cultural transformation. 

With the combination of structure, processes and leadership behaviors Bryan has demonstrated the ability to engage all team members to drive results. Employees under his leadership and processes have implemented over 500K ideas being recognized as world class throughout industry.  Bryan co authored the Shingo prize winning book, Own the Gap: How to Build a Daily Kaizen Culture. He received a bachelor’s degree in physics from Weber State University and an MBA from Utah State University.  

Bill Owad

Bill Owad

Sr. Vice President, Operational Excellence, Cardinal Health

Business Transformation & Operational Excellence World Summit (BTOES17)

Tuesday 21st March 2017 | 17:30 - 18:10 pm

Biography

Bill Owad, senior vice president of Operational Excellence specializes in the strategies and tools that support the pursuit of a lean enterprise. Working with a team of nearly 150 Operational Excellence staff members and coaches aross Cardinal Health, Owad is responsible for developing and implementing an enterprise approach to Operational Excellence at Cardinal Health, ultimately improving the value delivered to the company’s customers.

In addition to his role as senior vice president, Owad also supports the extension of Operational Excellence external to Cardinal Health as the executive sponsor for the company’s relationships with the Lean Enterprise Institute (LEI) Partner Program, the Healthcare Value Network, The Ohio State University Fisher College Center for Operational Excellence and the Conference Board Quality Council. During his tenure, Owad has held several positions within Operational Excellence and has served as the primary architect of the company’s enterprise-wide deployment of Operational Excellence, which, over eight years, yielded significant improvements in customer loyalty, employee engagement, operational performance and working capital utilization.

Prior to joining Cardinal Health, Owad held several operations and administrative roles that have used the tools of Lean Six Sigma to transform health care provider organizations, supply chain and medical supply companies. These roles include corporate director of quality for ProMedica Health System, executive director for Cordelia Martin Health Center and several adjunct faculty positions with the College of Pharmacy at the University of Toledo and other nationally recognized programs.

Owad is also active in the community, serving in the past as board chair for the Central Ohio American Red Cross BioMedical Services, board chair for Cordelia Martin Health Center, senior examiner for the Malcolm Baldrige National Quality Program, and examiner / team leader for the Ohio Award for Excellence. Currently, Owad serves as a board member for the Partnership for Excellence, Mid-Ohio Foodbank, and the ASHP Research and Education Foundation.

Owad received his bachelor’s degree in Pharmaceutical Sciences and his Master’s of Business Administration from the University of Toledo. His post-graduate work includes the achievement of Fellow status with the American College of Healthcare Executives, multiple Lean Six Sigma certifications and continued development as a Lean leader through his work with Cardinal Health and LEI. Owad has also authored several publications and presentations on quality systems and customer loyalty. 

Steve Stenberg

Steve Stenberg

Senior Director, Spectrum Health

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 11:30 - 14:00 pm

Biography

Steve Stenberg is the Senior Director of Process Improvement at Spectrum Health, a 26,000-employee integrated healthcare system with 12 hospitals and over 180 ambulatory sites as well as an award winning Health Plan. Spectrum Health has been recently named one of the nation’s top 15 health systems for the sixth time. Steve works with all facets of the health care system, from the insurance side, revenue cycle, hospital and ambulatory operations. Major projects Steve and his team are working on are the transition to one EMR system as well as optimizing revenue cycle operations and the strategy deployment. Steve is also actively working on integrating the various improvement methodologies within the health system.

 Steve has over 30 years’ experience in leadership and continuous improvement. He has studied and implemented lean systems in many different industries. Steve has spent the last 4 years at Spectrum Health.

Steve started his career in the automotive industry working for 17 years at Donnelly Corporation where he held many different positions such as General Manager, Plant Manager, Manufacturing Manager, Advanced Quality Engineer as well as Shop Floor Supervisor. Steve has also spent 10 years as an Independent Lean Consultant for healthcare and manufacturing companies. Some notable clients are ITT, Honeywell, Dublin Aerospace, Faurecia, Johnson & Johnson, Florida hospital, Carolinas Healthcare and Trinity Health to name a few. He has completed 3P events and projects in Mexico, China, Japan, Ireland, Canada, Czech Republic and the United states. Steve is deeply trained in the Toyota Production System and Shingo Principles, and is a Lean Six Sigma Black Belt Champion, and contributing author to Shingo Award Winning book, Leveraging Lean in Healthcare, and co-author of Lean Practitioner’s Field Book. He holds an Industrial Engineering degree.

Geoffrey Gamble

Geoffrey Gamble

Senior Consultant P.I & Employee Engagement, Kaiser Permanente

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 11:30 - 14:00 pm

Biography

Kenneth J. Cochran

Kenneth J. Cochran

President & CEO, Opelousas General Health System

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Wednesday 16th May 2018 | 11:45 - 12:45 pm

Biography

Kenneth Cochran is a senior level healthcare executive with more than 20 years of healthcare experience including diversified experience in clinical department management.  He has extensive professional involvement in local, state and national level organizations, and has been recognized for exceptional skills in financial and operations management, regulatory compliance, clinical outcomes, and physician recruitment.  He has been branded as an “Up and Comer” by many colleagues.

Originally from the state of Alabama, Mr. Cochran is a Fellow in the American College of Healthcare Executives (ACHE) and Board Certified in Healthcare Management.  He received his Bachelors of Science degree in Nursing from Troy State University in Troy, Alabama and received his Master’s in Business Administration from California State University in Bakersfield, California.  Mr. Cochran received his Doctoral degree of Science in Healthcare Administration from the University of Alabama at Birmingham (UAB).   He also served as an orthopedic specialist and combat flight medic in the United States Army Reserves for 8 years. 

Mr. Cochran is currently serving as President/Chief Executive Officer of Opelousas General Health System since 2015.  Since joining Opelousas General, he has focused the organizational around evidenced based leadership tools and tactics that include organizational alignment, leadership accountability, and competency development.  Taking a systems approach is Mr. Cochran’s leadership style as he feels that all must learn to operate with fewer resources; a tactic that is a must for healthcare leaders.

Erin Zeringue

Erin Zeringue

President, A3

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Tuesday 15th May 2018 | 08:30 - 11:00 am

Biography

Erin Zeringue is the President of A3 Healthcare, a performance improvement consulting company specializing in the healthcare industry. Erin is a General Electric certified Lean Six Sigma Master Black Belt and assists organizations in cultural transformation by training and coaching on principles of high reliability and change management. 

Erin has over 15 years of healthcare executive experience, including positions as Vice President of Quality, Patient Safety, and Performance Improvement, and roles in healthcare consulting, managed care, strategic planning and business development.  In the past 4 years, Erin has partnered with organizations across the country, including large health systems, university owned medical centers, state funded mental health clinics, physician practices, ambulatory surgery centers, and other numerous outpatient settings. She has certified hundreds of healthcare leaders and clinicians in LEAN, six sigma, and change acceleration. The A3 process focuses on Alignment, Acceptance, and Accountability as critical success factors on the journey to zero harm.

Erin is a Fellow in the American College of Healthcare Executives, a Health Forum National Patient Safety Leadership Fellow, and a Certified Professional in Healthcare Quality. She earned a Masters in Healthcare Administration and a Masters in Business Administration from the University of Alabama in Birmingham.

Blix Rice

Blix Rice

VP Innovation and Transformation, Care Co-ordination Institute & Greenville Healthcare

Biography

Christina For Arellano

Christina For Arellano

Vice President, Process, Program Management & Operations, McKesson

Biography

Tracy West-Grubb

Tracy West-Grubb

Improvement Advisor, John Hopkins All Children's Hospital

Biography

Dr. A. Blanton Godfrey

Dr. A. Blanton Godfrey

Distinguished University Professor, College of Textiles, North Carolina State University

Biography

Blan Godfrey is definitely not a healthcare professional, and he most decidedly is not a healthcare expert. He serves as a resident outsider to several healthcare organizations as someone who has spent almost all his life in manufacturing and quality improvement. His background is physics and statistics mainly with applications in electronics, telecommunications, and energy.

Blan’s involvement in health care began in 1987 when he co-founded with Dr. Donald M. Berwick the National Demonstration Project for Quality Improvement in Health Care.  He continued as co-principal investigator with Don and Dr. Paul Batalden for the three-year expansion of the project and then served on the Executive Board of the Institute of Healthcare Improvement's Quality Management Network for three more years. He served on the Board of Directors for IHI from 2006 to May of this year and was chair of the board from 2009 to 2012.  He served for four years on the Board of Trustees of the Cancer Hope Network and was a member of the National Advisory Committee for the Robert Wood Johnson Foundation’s special program, Pursuing Perfection: Raising the Bar for Health Care Performance.  He serves on the Advisory Board of the North Carolina Patient Safety and Quality Council and on the board of the North Carolina Hospital Association. Since 2012 he has served on the board of WakeMed Health and Hospitals.

 

While Chairman and CEO of Juran, Blan worked with health care organizations in the United States, the U.K., Malaysia, The Netherlands, Brazil, the Czech Republic, Canada, Greece and other countries.  In the U.S. Blan worked closely with the Mayo Clinic, Kaiser-Permanente, and Bon Secours among other leading health care providers. Through the special extension programs in Lean Six Sigma Quality developed by the College of Textiles and the College of Engineering Industrial Extension Services, Blan has worked closely in providing quality training and support to a number of leading healthcare organizations including Duke University Hospital.

Randy Vogenberg

Randy Vogenberg

Lead Collaborator and Founding Partner, National Institute for Collaborative Healthcare

Biography

Attendees

The Sheer Scale

The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

- May 2018
LA, Le Méridien New Orleans

Creating High-Reliability Organizations in Healthcare. The Largest Scale. The Best Thinkers. The Most Engaging Event.

Testimonials

The Business Transformation & Operational Excellence Healthcare Summit (BTOESHEALTH) is the large-scale spin off event that has come out of the Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES17). BTOESHEALTH is set to be the largest leadership-level event of its kind. Please click here to view the video highlights from a recent BTOES17 event. 

I have found the congresss to be among the best I've attended in my 30+ years. The speakers are professional; the presentations are informative and no sales attempts as I've seen in other settings.

VP Performance/Process Improvement , Universal Health Services

These congress's are simply the best, and there really are no others even close. I have attended almost every year. The speakers are top shelf, there is great opportunity to make new contacts, and the event organization is wonderful. 

VP, Quality , Saint Vincent Health System

I have been attending conferences for 8 years, particularly those on Lean Six Sigma in Healthcare. These conferences are simply the best LSS conferences in healthcare, and there really are no others even close. I have attended almost every year. The speakers are top shelf, there is great opportunity to make new contacts, and the event organization is wonderful. Recently, I was asked by WCBF to chair the conference, so I was able to see deeper behind the scenes, and I know what great work is being done to produce these conferences. Given this exceptional product, I would highly recommend Vijay as the leader of this organization.  
 

Vice President, Quality, Saint Vincent Health System

Over the last 10 years I have attended and spoken at many conferences around Lean Six Sigma in Healthcare. I have found the conferences to be among the best I've attended in my 30+ years in Healthcare. The speakers are professional, the presentations are informative and not sales attempts as I've seen in other settings and the staff of WCBF has always been very receptive in solving any problems that were experienced. I recommend these conferences without hesitation to my colleagues in Healthcare. 

VP Performance/Process Improvement, Universal Health Services

Diverse, excellent agenda of topics delivered by actual practitioners of Lean Sigma. Good representation of multiple healthcare organization models.

MBB, Lean Kaizen Leader, Johns Hopkins Medicine

"Thank you for such a great Conference. Over the years, I have attended 25+ Six Sigma Conferences and I have never participated in one better. We appreciate you and your team's hard work!"

Founder, Raytheon Six Sigma Institute, Raytheon

"I always enjoy networking with professionals leading in problem solving. This year's conference was a good sharing of lessons learned and fresh practical ideas."

Director of Continuous Improvement, United Airlines

"I would like to compliment you again on pulling off quite the event! It was well planned, organized and very informative. I spoke to several experts in the Six Sigma field who were very pleased with the entire event."

Director, Conexis

"The event was well organized and I was especially impressed by the caliber of the attendees. The event allowed me some great networking opportunities to learn and leverage best practices from other companies deploying Lean Six Sigma."

Master Black Belt, Brambles

Excellent Balance of superb speakers, best vendors and relevant, practical topics. Must attend this event.

LSS Champion, Northropp Grumman

This was the best conference of this type that I have attended. Excellent speakers and the facility and meals were top notch

Manager, Continuous Improvement, Northropp Grumman

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