Business Transformation & Operational Excellence in Healthcare (BTOESHEALTH)

Biography

Bill Owad, senior vice president of Operational Excellence specializes in the strategies and tools that support the pursuit of a lean enterprise. Working with a team of nearly 150 Operational Excellence staff members and coaches aross Cardinal Health, Owad is responsible for developing and implementing an enterprise approach to Operational Excellence at Cardinal Health, ultimately improving the value delivered to the company’s customers.

In addition to his role as senior vice president, Owad also supports the extension of Operational Excellence external to Cardinal Health as the executive sponsor for the company’s relationships with the Lean Enterprise Institute (LEI) Partner Program, the Healthcare Value Network, The Ohio State University Fisher College Center for Operational Excellence and the Conference Board Quality Council. During his tenure, Owad has held several positions within Operational Excellence and has served as the primary architect of the company’s enterprise-wide deployment of Operational Excellence, which, over eight years, yielded significant improvements in customer loyalty, employee engagement, operational performance and working capital utilization.

Prior to joining Cardinal Health, Owad held several operations and administrative roles that have used the tools of Lean Six Sigma to transform health care provider organizations, supply chain and medical supply companies. These roles include corporate director of quality for ProMedica Health System, executive director for Cordelia Martin Health Center and several adjunct faculty positions with the College of Pharmacy at the University of Toledo and other nationally recognized programs.

Owad is also active in the community, serving in the past as board chair for the Central Ohio American Red Cross BioMedical Services, board chair for Cordelia Martin Health Center, senior examiner for the Malcolm Baldrige National Quality Program, and examiner / team leader for the Ohio Award for Excellence. Currently, Owad serves as a board member for the Partnership for Excellence, Mid-Ohio Foodbank, and the ASHP Research and Education Foundation.

Owad received his bachelor’s degree in Pharmaceutical Sciences and his Master’s of Business Administration from the University of Toledo. His post-graduate work includes the achievement of Fellow status with the American College of Healthcare Executives, multiple Lean Six Sigma certifications and continued development as a Lean leader through his work with Cardinal Health and LEI. Owad has also authored several publications and presentations on quality systems and customer loyalty. 

Biography

Christopher Govero has over 15 years of Lean/Six Sigma process improvement experience in a wide range of industries, including Healthcare, Manufacturing Government, Department of Defense, Education and other service industries.  He has also spent time consulting both domestically and abroad.

Chris holds a Bachelor of Science degree from Missouri Southern State University and a Master of Business Administration from Webster University, St. Louis, Missouri.  In addition, he also holds an ASQ Lean Six Sigma Black Belt certification.

Chris currently works as the Executive Director of Performance Improvement and Outpatient Services at HSHS St. Elizabeth’s in Belleville, IL. His key responsibilities include leading hospital wide Lean Six Sigma efforts as well as operations in Outpatient and Revenue Cycle departments.

Biography

Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL.   Mustafa is focused on engineering a culture that embraces structured problem solving using tools and techniques from process improvement methodologies such as Lean and Six Sigma.  He previously worked as the Director of Performance Improvement at Main Line Health in Philadelphia, PA and had spent over a decade in the Automotive and Aerospace industries where he held a variety of positions.  

Mustafa has a Bachelors degree in Mechanical Engineering from the Georgia Institute of Technology, an MBA from the University of Florida and is an American Society of Quality Certified Lean Six Sigma Black Belt.

Biography

Dr. Donna Powers is the Lean Six Sigma Specialist for the Catholic Health Services of Long Island (CHSLI).  With a proven track record of healthcare process improvement and organizational change, Donna joins a committed team of leaders who strive to improve patient safety and quality of care in their journey toward becoming a high reliability organization. 

Prior to joining CHSLI, Donna enjoyed a long career at Northwell Health (formerly North Shore –Long Island Jewish Health System) with expertise in clinical nursing, hospital administration, operations, resource management, patient throughput and quality. She held positions including Assistant Vice President Ambulatory Cancer Services and Director Program Evaluation where she used Six Sigma, Lean and Change Management methods to drive business initiatives and goals.

Donna has trained hundreds of healthcare employees as a faculty instructor for the Center for Learning and Innovation (NSLIJHS) and introduced Six Sigma and Lean thinking to the Executive MBA program at Wagner College where she is employed as an adjunct professor.

Dr. Powers has earned a Doctorate of Nursing Practice from Case Western Reserve University, a Masters of Public Administration from Long Island University and a Bachelor of Science in Nursing from Hunter College- Bellevue School of Nursing.  She is certified as a Six Sigma Master Black Belt and Lean and Change Management expert. She has presented nationally and is a published author. 

Biography

Experiences: 12 Years – Product & Process Technology Leadership experience in Chemical and Plastics Industry (Aldrich Chemicals, General Electric Plastics);

8 Years Global Sourcing/Supply Chain Management (GE Plastics); 19 Years as Six Sigma Quality Leader in Plastics, Insurance, and Health Care Industry

(GE Plastics, GE Financial Assurance, and United Health Group) with the last 10 years in BioTech (Drug & Device … Nektar Therapeutics, Amylin Pharmaceuticals, and Bristol-Myers Squibb).

Education: Ph.D.-Organic Chemistry; B.A. in Chemistry/Zoology/Computer Science; Lean/Six Sigma Quality…Certified MBB, Trainer & Facilitator; Change Management Leader… Certified in GE CAP®  & Facilitation; Quality Training and Certification … Lean, DMAIC, DMADOV, and Change Management;

Certified “Train the Trainer”. 

“Rick” Hepp, PhD

Executive Director, Operational Excellence - Strategy & Business Integration, Global Manufacturing & Supply, Bristol-Myers Squibb

Rick.hepp@bms.com  Phones: Office  732-227-6436  Mobile  650-307-2566

Biography

Daymond is the Engineering Excellence Coach, New Product Development at Ingersoll Rand. He is the senior coach for about 40% of Ingersoll-Rand business, coaching executives down to project managers. 

He is retired US Army Officer, former enlisted Air Force Staff Sargent with over 30 years’ experience in business development, healthcare, logistics, and information technology include roles in senior leadership, company startups, profit and not for profit hospitals along with extensive experience in trauma and critical care programs. Daymond is a decorated soldier with an extensive military career in both active duty and reserves. He is a senior member of ASQ (American Society for Quality) and a Certified Project Management Professional (PMP).  Daymond holds a Master Black Belt and Lean Master Certification from the George Group/Accenture, among other Continuous Improvement certifications. 

Daymond has proven success as a leader in civilian and military environments. His experience includes healthcare delivery, management, logistics, operations, process redesign, and resource management. Additionally he has proven success in strategic development, program development, marketing, product line management, information technology management. Daymond works at both enterprise and frontline staff levels in developing best practice solutions including strategic process redesign utilizing Lean, Six Sigma and Lean Six Sigma methodology. 

As part of the Lean deployment at the US Army, he was assigned for 2 years to the US Army Medical Command assigned including the North Atlantic Regional Medical Command (NARMC) based at Walter Reed Army Medical Center in Washington. D. C.  He is led the deployment at NARMC…Encompassing 21 states...supporting two medical centers, four community hospitals, four other MEDDACs, dozens of health clinics, which provides medical mobilization/demobilization support to seven power projection platforms. Daymond also led the Team Leader for the NARMC, US Army Center for Health Promotion and Preventive Medicine (CHPPM), and the Army Medical Action Plan Access to Care for Warriors in Transition (AMAP) teams. As Founder and CEO of the International Society for Six Sigma Certifications, he and his team grew the consulting and training company 100% year over year for 7 years, developing a franchising system leveraging standard work and Training within Industry (TWI).  He expanded from one location to 9 states, 3 continents, offering over 200 courses while assisting companies to save millions of dollars in productive costs. Daymond has an Associate of Science degree from Elizabethtown Community College/University of Kentucky, Elizabethtown, KY, a Bachelor of Science from Barry University, and a Master of Business Administration degree in Technology Management from the University of Phoenix.  

Biography

Tze is the Associate Director of Research Informatics in the Value Institute at Christiana Care Health System. He is the Principal Investigator of multiple research studies where he and his team utilize multi-method approach including statistical methods, computer simulation, and other techniques to solve pragmatic problems such as predicting surgical outcomes, optimizing staffing, and evaluating outcomes of large scale implementation of process interventions in the health system. He also manages the Data Analyst team and prioritizes research studies, as well as co-chairs the research forum at the Value Institute facilitating the exchange of research ideas and research progress.

Prior to joining Christiana Care Health System, Tze conceptualized and developed the Business Intelligence and Research department at UMass Memorial Healthcare. This department supported initiatives ranging from corporate strategies to process improvement activities by utilizing robust data analytics and Industrial Engineering techniques.

Tze has served as a reviewer for several scientific journals, a keynote speaker and an invited speaker for several national conferences. He graduated from Purdue University, where he earned his PhD in Industrial Engineering.

In his free time, Tze enjoys taking dance classes, photography, and traveling.

Biography

Bernard Borowski is a Vice President, Deputy Head of Global Process Excellence & Lean at Sanofi, based in NJ. Bernard is a Business Process Excellence executive with 20 years of global experience and functional expertise in finance. He led cross-functional initiatives that required reengineering processes, coordination of system overhauls and managed financial services operations. Bernard was certified as a Lean-Six-Sigma Master-Black-Belt in 2003 while on the prestigious GE Corporate Audit Staff.

Prior to joining Sanofi, Bernard served as Principal, at the Boston Consulting Group in New York; Executive Director in the Finance Strategy, Operations and Technology group at Morgan Stanley in New York where he led regulatory readiness and efficiency programs. Prior to that, he held leadership roles in Quality and Financial Operations at GE for 12 years in the United States and in France, in the consumer and commercial lending businesses of GE Capital and at GE Treasury. Bernard also held Financial and Operational Auditing roles at Arthur Andersen in Paris, France and Tel-Aviv, Israel, and at Bestfoods (Unilever) in the United Kingdom.

Biography

Morgan’s role at Mentis is to advance the company’s strength in clinical innovation through digital transformation.  He also serves as the company’s compliance officer where he focuses on continuous quality improvement through microlearning and outcome analytics.  Morgan joined Mentis with more than 20 years of experience  helping healthcare organizations improve efficiency, quality and scalability by adopting next generation mobile, cloud and analytics technology.

Biography

Angel R. García is an engineer and process improvement executive with over 20 years of experience in Global Operational Excellence Programs, Global Supply Chain Management and Commercial Operations. Currently Angel holds the position of Global Continuous Improvement Leader at Catalent Pharma Solutions.

Before joining Catalent in 2016, Angel was the Vice President of Operational Excellence for Univision Communications Inc. where he developed and executed the first OpEx Program at the number one Hispanic Media Broadcasting Network in the United States.

In addition, Angel has held several leadership positions in Medical Devices Manufacturing, Technical Service, Global Sourcing, and Six Sigma within Covidien, Tyco Healthcare, Medtronic Diabetes and several business of the GE Company. He holds certifications in Lean Six Sigma as a Black Belt and Master Black Belt and he is a certified Project Management Professional

Biography

Mamta Patel, MS, MT. is Administrative Director of Laboratory Services at Rockford Health System in Rockford Illinois. Mamta has Master’s degree in Microbiology and Medical Technology. She has 20 years of experience in healthcare at various levels of clinical Laboratory leadership positions. She is in her current role at Rockford since 2009 successfully leading all areas of the laboratory including outreach laboratory.

Mamta has received training and certification for Lean specialist as well as Lean-Six Sigma Black Belt. Mamta has led many cross functional teams to drive process improvement initiatives realizing significant financial savings, cycle time reduction, technology automation, culture transformation, customer satisfaction enhancement etc.

Under her leadership laboratory is recognized as lean leader and have received several quality awards including True North Matrix award. Mamta has received nomination for Jack Packard Quality award. She is also recognized as innovative thinker & strong change agents. As a Recognition and Celebration team chair, she has created & implemented system wide STAR award program to create culture of appreciation, recognition and celebration. Mamta has transformed work culture to be more respectful, customer centric & team oriented. Mamta has served as board member for American Association of Clinical Chemistry for Chicago.