The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH)

Biography

Kyle Mielke is a Certified Black Belt at Cardinal Health a fortune 15 health care services company.  He has spent the past year as part of the Medical Commercial Operations team running special projects for this group.  Kyle spent the previous 4 years as part of the Operational Excellence division that has engaged more than 18,000 employees in 6,000+ projects improving processes an average of 40 to 60 percent. 

He was able to take his 15 years of sales experience coupled with his passion and training on Lean Six Sigma to successfully lead several different Lean Six Sigma projects with the sales and marketing teams.  One project was able to free up sales reps from customer service activities to create more selling time.  Another was creating an integrated selling model between two of the sales teams.  He has also consulted with many different groups inside Cardinal Health helping them implement the Cardinal Health Operating Model.

Biography

Adjunct Professor, Health Informatics

University of Cincinnati

There are several words to describe Dr. Christopher Boone: health futurist, patient advocate, executive, professor, social scientist, and self-proclaimed “data hippie.” Boone is recognized as being a dynamic, innovative thought leader and a public voice on the power of health data and its ability to radically change the U.S. health care delivery system.

Boone currently serves as the Vice President and Global Head of the Real World Data & Analytics Center of Excellence at Pfizer, an adjunct professor in the health informatics program at the University of Cincinnati, an active board member of several influential organizations, and a co-founder of a few start-up companies. Most recently, he was honored as a 2017 40 Under 40 Leader in Minority Health Award by the National Minority Quality Forum and Congressional Black Caucus.

Boone also served as the CEO & Executive Director for the Health Data Consortium, a public-private partnership under the Obama Administration focused on advancing open health data and promoting innovation using health data in the U.S. and globally. Moreover, he launched the Real World Informatics and Digital Strategies advisory services practice at Avalere Health and ushered the American Heart Association into the digital age of research as the national lead for health informatics. 

Boone holds, or has held, appointments to some of the most influential national committees focused on health data and patient centricity, including the Board of Directors for the Stewards of Change Institute, the Executive Board of Directors for the Patient Advocate Foundation, the Executive Board of Directors for the National Patient Advocate Foundation, the Board of Directors for SHARE for Cures, the Robert Wood Johnson Foundation’s Data Across Sectors for Health (DASH) Initiative, the Interoperability Committee for the National Quality Forum, the National Committee on Vital and Health Statistics (NCVHS) Working Group on HHS Data Access and Use, the Health IT Policy Committee (federal advisory committee), and the advisory group for the American Society of Clinical Oncologists’ (ASCO) CancerLinQ initiative.    

Originally from Dallas, Texas, Dr. Boone earned a B.S. from the University of Tulsa, a M.S. from the University of Texas at Arlington, a PhD from the University of Texas at Dallas, and two executive certificates from the Harvard Kennedy School. In addition, he is a certified healthcare executive and Fellow of the American College of Healthcare Executives.

Moreover, Boone has been a featured keynote speaker on digital innovation and real world data hosted by many prominent public and private organizations: President’s Cancer Panel, Centers for Disease Control and Prevention, Centers for Medicare and Medicaid Services, Health Datapalooza, Columbia Business School, World Congress, BioData Congress, The Atlantic, HIMSS, eyeforpharma, MedCity, and many others.

Biography

Helen is an experienced and passionate healthcare innovator and futurist.  She has expertise in partnering with c-suite executives and peers, team development, execution of strategic planning and global governance programs, building international collaborations, client loyalty programs and helping to formulate global best practice solution portfolios.   

She has served in three Fortune companies and non-for profit organizations such as Health Information Management Systems Society (HIMSS).   Additionally, she has supported, consulted and guided several start-up health IT companies to successful next steps such as LumiraDx, HealthBox, Haven Health and Carefully, Inc among others.  Helen has achieved HIMSS fellow status and secured HIMSS healthcare IT certification. 

Helen has served on several national committees and Boards such as HIMSS, CHIME, The Sullivan Institute for Healthcare Innovation, WEDI, State University of New York’s Global Institute for Health and Human Rights and State University of New York’s School of Public Health.  Helen serves in several senior advisory roles such as for the Albany College of Pharmacy and Allied Health Sciences President’s Council, the National Health IT Collaborative for the Underserved, Inc. based in Washington, D.C., New York State’s HIMSS National Liaison and is Chair, Health 2.0 Boston.

Helen has secured service and career awards, published and lectured extensively in healthcare and regularly presents and authors on healthcare technology.  She holds academic appointments at University of Maryland, the Sage Colleges, New York and Massachusetts College of Pharmacy and Allied Health Science, Boston.  She holds a Baccalaureate in Science, a Doctorate of Pharmacy, an MBA in healthcare administration, completed a drug information research fellowship, is a Certified Six Sigma Black Belt and Six Sigma Lean Sensei.

Helen has been  recognized by Health 2.0 as a “Ten Year Industry Leader”.  For three consecutive years, 2016, 2017 and 2018, Helen has been named “Most Powerful Women in Healthcare IT” by Health Data Management.  She was named in 2018 on Becker’s prestigious “Women to Know in Healthcare IT” listing.  Helen is a career coach, mentor and passionate about supporting the environment. She volunteers her time and raises money for several philanthropic organizations including the Alzheimer’s Association. 

In her spare time, Helen mentors for organizations interested in positioning product development and go to market strategies in healthcare such as Carefully, Inc. where she serves as one of the original founders and as Chief Communications and Public Relations Officer.  Helen is Chief Strategy Officer for MedicaSoft based in Arlington, Va.

Biography

Brent Williams is Director of Lean Six Sigma for enterprise corporate functions and has been at McKesson six years. Brent leads a team to consult, identify and manage process improvement initiatives by advancing the Six Sigma capabilities across McKesson's corporate functions, a $1B+ shared service. The team's mission: Increase the value of Corporate Functions services back to the business by improving operational excellence and reducing costs. During his tenure, the Corporate Functions have had the highest annual Six Sigma savings since the inception of the program.

Brent has 30+ years' experience launching new services and improving existing services to add value to the customer. He has had leadership roles in manufacturing, non-profit, and technology businesses with a focus on the shared services domains. He was an early adopter of Scrum agile methodology deploying it at an enterprise level in 2009 and is currently aligning Lean Six Sigma service with the SAFe framework now being used by McKesson technology. Brent holds an undergraduate degree in mechanical engineering from Texas A&M, a masters in biomedical engineering from the University of Virginia, and an MBA from Georgia State University.

Biography

Corey Rathburn is a seasoned Process Improvement and Operations Excellence professional with 15 years of experience driving effective and positive change in various industries spanning from Healthcare to Consumer Goods.

Corey received his degree in Industrial Engineering and Logistics at Purdue University. He began his career as a project engineer with Avery Dennison where he went on to receive his Six Sigma Black Belt certification and lead record-breaking new product launches. 

He then joined the healthcare world leading Lean, Six Sigma, and Process Improvement projects for Quest Diagnostics and HCA (Sunrise Hospital).  During his time at HCA, he led many throughput and Process Improvement initiatives in the Emergency Department and Operating Room.  Then later at Sunrise, Corey worked in administration as the Chief Staffing Officer and Associate COO.  In this role, Corey oversaw all aspects of labor management, focused on overall patient flow of the hospital, and had various departments he was responsible for.  During this time, Corey received his MBA with a focus on Healthcare Administration.

Before joining Providence St. Joseph Health, Corey was a Master Black Belt and oversaw Global Operations of the Process Improvement program at Anheuser-Busch InBev, responsible for establishing and developing a framework for the company's global Continuous Improvement Program. 

Corey’s first role at Providence St. Joseph was the Master Black Belt at Holy Cross Medical Center.  While at Holy Cross, Corey focused on Patient Flow improvement, implementation of HRO/Learning Boards, facilitating various process work-out events, and continuing to develop the culture of improvement and empowerment at the ministry.  Currently, he focuses on Clinical Excellence and Value Orientation Architecture for the Southern California region.

Biography

Mr. Crotty is currently responsible for capital productivity and execution strategies for HCA's Design and Construction's $1.5B project portfolio.  Mr. Crotty has over 30 years of experience in leading a diverse set of supply chains from check printing, automotive parts to power generation in operational excellence and transformations.

He also has provided operational excellence and transformation leadership in over 40 industries to include telecomm, defense electronics and the aviation industries.  Mr. Crotty joined HCA in May of 2015 to lead the embedded Building Capital team and the extended partner advocate team leading HCA’s Design and Construction transformation.

Mr. Crotty has a B.S. in Industrial Engineering and Systems Engineering from Ohio University and an MBA from Golden Gate University.  Mr. Crotty is certified Project Management Professional and Shingo Prize for Operational Excellence Lead Examiner.

Biography

Erin Pelletier is employed at Care England, the second largest health system in Rhode Island, as the Director of Operational Excellence. Here, she has led multiple transformation projects yielding savings over $100 million. As the organization continues to improve, she is installing an integrated approach to system-wide performance improvement activities designed to drive transformational change and maximize financial results.

Erin holds a Masters of Business Administration degree from the University of New Haven, B.S. degree in Mathematics with a concentration in statistics, and is a certified Project Management Professional and Six Sigma Green belt.

Erin lives in scenic Connecticut with her husband and three children. She enjoys cooking and any activity outdoors such as hiking, passing the football, or lounging on the beach.

Biography

I have worked for the National Health Service (NHS) for 28 years, 15 of which as a Community Matron and a District Nurse, prior to that working in an acute hospital on a general medical and haematology ward.  During that time I became an Independent Prescriber, gained a teaching qualification as had passion for teaching and improving management of patients with long term or terminal conditions.  I was nominated by one of the Nursing Homes I supported for the Kate Granger Compassionate Care Award in 2014.  I was a finalist which was such an honour and led to having a raised profile which helped secure my next post.   

I have four years experience in my current role as ‘Matron, Achieving Excellence (AE)’ at the Royal Surrey County Hospital, in Surrey.  AE is an internal accreditation programme for identifiying improvements and excellence within the organisation as well as areas for improvement in both our clinical and non clinical departments.

I moved into this current role to improve my career development, experienceing something new as I felt I needed to be more directly involved in improving NHS services.  My role helps wards and other clinical areas to share good practice and further improve.  My work involves carrying out comprehensive assessments to ensure all wards and departments within the hospital are operating efficiently and effectively within local and national Key Performance Indicators and policy.   Also, promoting multidisciplinary working and responsibility for moving AE forward in their own departments, with standardised processes and sharing of evidence of learning.

I enjoy  that my work supports the organisation to be more open on information that is shared.  This information allows others to see where there are further areas for improvement and areas of good practice to share.  My work supports the organisation become more structured and coordinated, and enables me to work in areas I have not previously experienced before during my NHS nursing career. 

Most recently as a finalist in the National Patient Safety Awards, 2018, in the category for ‘changing culture’ - relating to supporting medical clinicians to work closely with nursing and allied health professionals in leading a clinical area and ensuring its success in continually improving and working together.